From the post
From the post itself. Every post in a signed in feed has REPORT under it. That route carries the post's identity with it, so we know exactly what you meant without you having to describe it.
Open your doctor desk01IF SOMETHING HERE IS WRONG
Tell a person,and get an answer
with a date on it.
Canipus carries other people's claims about medical products. Some of those claims will be wrong, and a few will be wrong in ways that could hurt somebody. This page is how you say so, who reads it, and how long we are allowed to take.
24 hoursTO ACKNOWLEDGE
A real reply from a person, saying we have it and what happens next.
15 daysTO RESOLVE
What we did, or why we did not, in plain words.
02SOMETHING DOES NOT LOOK RIGHT
What youcan report.
Product claims
A product page that claims to prevent, treat or cure something.
Registrations & certificates
A registration number, approval or certificate that does not look real.
Medical advice
A reply under a post that is giving a named person medical advice.
Identity & authenticity
A company that is not who it says it is, or a product that does not exist.
Your work
Your own material, used here without your permission.
Your privacy
Anything about you that should not be here at all.
03TWO DIRECT ROUTES
How toreport it.
By email
By email, to grievance@canipus.com. Include the link to the page, and one line about what is wrong. If it is about your own name, likeness or work, say so, because those are handled faster.
Email grievance@canipus.comYou do not need an account to report something by email, and you do not need to give a reason for wanting a reply.
04AN ANSWER, WITH A DATE
What happensthen.
We acknowledge it
It is acknowledged within 24 hours.
We read it against the record
It is read against the record, not against our opinion of the company. A claim is checked at the register that would have approved it.
We act on what is wrong
If it is wrong, the page comes down or the claim is corrected, and the company is told why.
We tell you what happened
You are told what happened, within 15 days of reporting it, whichever way it went.
05THE RIGHT PLACE FOR THE RIGHT HELP
What thispage is not.
NOT A MEDICAL HELPLINE
If you are having a medical emergency, this page cannot help you. Call your local emergency number or go to a hospital.
NOT AN ADVERSE EVENT REGISTER
If a device or a medicine harmed someone, tell the regulator as well as us. In India that is the Materiovigilance Programme for devices and the Pharmacovigilance Programme for medicines, both run through the Indian Pharmacopoeia Commission. We will pass on what you send us, but a report to us is not a report to them.
NOT A SUBSTITUTE FOR THE COMPANY
If your question is about a product you bought, the company that sells it is still the one that has to answer you. Every listing carries its maker's name for that reason.
06THE REASON FOR THE CLOCK
Why there is a clock
on this at all
Because the law puts one there. An intermediary in India has to name a grievance officer, publish how to reach them, acknowledge a complaint within twenty four hours and dispose of it within fifteen days. We would rather write the dates down in public than have them be a thing you find out about by waiting.
INFORMATION TECHNOLOGY (INTERMEDIARY GUIDELINES AND DIGITAL MEDIA ETHICS CODE) RULES, 2021 · RULE 3(2)
DRUGS AND MAGIC REMEDIES (OBJECTIONABLE ADVERTISEMENTS) ACT, 1954
FOOD SAFETY AND STANDARDS (ADVERTISING AND CLAIMS) REGULATIONS, 2018