What you agree to, said in the words you would use.

Canipus Private Limited, a company incorporated in India on 9 December 2025 under the Companies Act, 2013, CIN U62011GJ2025PTC170291, registered at Shop No. 22, First Floor, Jalaram Chambers, Karelibaug, Vadodara 390018, Gujarat, India. In these terms it is called Canipus. Where the terms say you, they mean whoever is using Canipus, whether signed in or not.

Using Canipus means agreeing to these terms. If you do not agree with them, the honest thing is not to use it.

Canipus is a place where companies that make or carry medical products publish records about them, and where doctors and hospitals read those records, ask questions and compare. It is an intermediary in the meaning of the Information Technology Act, 2000: it carries what other people publish, it does not write it.

Canipus does not make, sell, import, distribute, stock or exhibit for sale any medical device. It is not a party to anything agreed between a company and a buyer. It gives no medical advice and no purchasing advice, and nothing on it is a recommendation to any patient.

• A company that makes or carries medical products, acting through somebody authorised to speak for it.
• A doctor, a dentist or another registered medical professional.
• A hospital, a clinic or a diagnostic centre, through somebody who works there.

You must be eighteen or older and able to enter a contract under Indian law. Canipus is not for patients and is not for the general public, and nothing on it is written for a patient to act on.

One account, one person, one email. You do not get a password: Canipus sends a code to your address, so whoever can read your email can be you. Keep that in mind and tell us if you lose control of it.

What you say about yourself has to be true, and some of it is checked.

• A doctor uploads an ID card and a person at Canipus looks at it. Confirming somebody else's card as your own, or sending a card that is not yours, ends the account.
• A company states its licence numbers. Canipus reads the public registers it can read. Claiming a licence that is not yours ends the account and is reported if it needs to be.
• A hospital states what it is. What has not been checked is said on the profile as not checked.

When you publish a record, a film, a photograph, a brochure or an answer on Canipus, you are saying all of this at once, and Canipus relies on it.

1. You have the right to publish it, and it is yours or you are permitted to use it.
2. Everything factual in it is true on the day you publish it, and you will correct it when it stops being true.
3. Every licence, registration or approval number you give is genuine, current, and held by the company you say holds it.
4. The product may lawfully be sold in the places you say it may.
5. Nothing in it breaks the Drugs and Cosmetics Act, 1940, the Medical Devices Rules, 2017, or the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954.
6. No person appears in it, by name, face or voice, without their permission.

You keep owning what you publish. You give Canipus permission to show it, resize it, make a preview of it and carry it to the people it is meant for, for as long as it is on Canipus and no longer.

• A claim to cure, prevent or diagnose any of the conditions named in the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954.
• A claim of approval, clearance or certification that has not been given.
• A comparison that names another company's product and says something untrue about it.
• A patient's photograph, scan, report or name, with or without their permission, unless nothing in it can identify them.
• Anything that belongs to somebody else: their film, their picture, their words, their mark.
• Anything unlawful, obscene, or aimed at a person.
• Anything meant for the general public rather than for a professional. Canipus is not advertising to patients.

This is the line that matters most, so it is drawn in public rather than buried here.

So a mark on Canipus means one thing only: on a given day a named register answered yes to a named number. It is not an endorsement, not a clinical opinion, and not a reason to buy.

A person at Canipus reads every complaint. If a complaint is upheld, the record comes off the web with the reason written down, and the company cannot put it back by editing it or changing its status. Only Canipus can lift that hold, and it does so in writing when the thing that was wrong is fixed.

Canipus may also refuse a doctor's card or a licence claim, and when it does, the refusal is a sentence you read on your own profile rather than a silence.

When a doctor or a hospital opens an enquiry with you, they are told beforehand that their name, specialty and city travel with it, and they press the button anyway. That is the whole of what you get about them.

What you may do with it: answer them about the thing they asked about. What you may not: add them to a mailing list, sell their details, pass them to anybody else, or write to them about something they did not ask about. Doing any of that ends the account and, under the Digital Personal Data Protection Act, 2023, it is your company that answers for it.

Canipus sells credits in packs, paid for before they are used. The prices page is part of these terms and says what a pack costs and what each thing costs in credits. Prices are in Indian rupees and GST is added at the rate the law sets.

• Credits are not money, carry no interest, and cannot be transferred to another account.
• They last twelve months from the day the pack is bought, and the oldest are spent first.
• Credits held for a hospital's requirement come back in full if it goes to somebody else.
• Buying reach buys a place, for the days it says, and the card tells a reader it is a paid place. It never buys a mark, a rank in an honest search, or a word on a record.
• The refund page is part of these terms and says exactly when money comes back.

Payments are taken by Razorpay. Canipus never sees or stores your card number.

Canipus is built carefully and will still go wrong sometimes. It does not promise that it will never be down, that every register will answer, or that every claim a company makes is true. It promises to say which is which, and to fix what it is told about.

Canipus is not liable for a decision you make about buying, prescribing or using any product, or for anything agreed between a company and a buyer. Where Canipus is liable to you for something despite all that, the most it can be liable for is what you have paid Canipus in the twelve months before the thing happened. Nothing here takes away a right the law gives you that cannot be signed away, including under the Consumer Protection Act, 2019.

You may close your account at any time, from your desk or by writing to hello@canipus.com. Canipus may close an account for a breach of these terms, and says why. On closing, your records come off the shelf; enquiries already sent and answered stay with the other person, because they were in that conversation too. The privacy page says what is kept and for how long.

Tell a person. Harsha Sri Seelam is the grievance officer, at grievance@canipus.com and at Canipus Private Limited, Shop No. 22, First Floor, Jalaram Chambers, Karelibaug, Vadodara 390018, Gujarat, India. A complaint is acknowledged within twenty four hours and disposed of within fifteen days. The grievance page says what to send.

These terms can change. A change that matters is told to you by email before it starts, and the date at the top of this page changes with it. Continuing to use Canipus after that is agreeing to the new terms; if you would rather not, close the account and ask for whatever refund is due under the refund page.

Indian law governs these terms, and the courts at Vadodara, Gujarat have jurisdiction. If one part of these terms turns out to be unenforceable, the rest still stands.