Refunds.
If we miss it, your fee comes back.

Before you pay

You see the price first. Until you pay, you can stop at any time, at no cost.

Once you pay

Paying starts your check straight away, so a paid check cannot be cancelled. Your whole payment comes back when:

• We miss something. We marked a requirement as met, and the buyer rejected your bid for that exact requirement as it stood in the tender we checked.
• We could not check it. For example, the tender could not be read.
• You paid twice for the same check.

What is not covered

• the value of the contract, or lost profit;
• documents you did not give us;
• corrigenda issued after our check, unless you asked us to check again;
• your price;
• portal upload or digital signature errors;
• decisions the buyer makes at its own discretion.

Authorisation letters

An importer pays when it approves a letter. If we cannot make or deliver that letter, we refund its fee in full. A letter made and sent as the importer approved it is not refunded. Declining a letter costs nothing.

How to ask

Write to info@canipus.com with the bid number. For a missed requirement, write within 30 days of the buyer’s rejection notice and attach it.

How the money comes back

The whole payment, GST included, goes back to the card, UPI or bank account you paid from, through Razorpay. Razorpay says it reaches you within 5 to 10 working days. A GST credit note comes with it.

If you disagree

Write to our grievance officer, named on the contact page.